Privacy Policy

1. GENERAL

1.1 This privacy and marketing policy ("Privacy Policy") describes how Ocho Suites & Kitchen, Carrer del Mar 24, 07012 Palma, Spain, e-mail: reservation@ocho-suites.com, ("Ocho Suites & Kitchen", "we") collects, uses, discloses and stores your personal data

1.2 The privacy policy applies to Ocho Suites & Kitchen's processing of personal data collected when using our website.

1.3 You should always feel safe when you provide us with your personal data. With this Privacy Policy, we want to show how we ensure that your personal data is processed in accordance with current personal data legislation (GDPR).

2. PERSONAL DATA CONTROLLER

2.1 Ocho Suites & Kitchen is the personal data controller for our processing of your personal data and responsible for such processing taking place in accordance with applicable legislation.

2.2 Personal data assistant - The personal data assistant is not entitled to process personal data other than for the right service for which the data controller hired them.
The personal data assistant is not entitled to process personal data other than for the right service for which the data controller hired them.

2.3 Personal data subcontractor

Pipedrive – CRM (pipedrive.com/en/privacy)
Teamtailor – Teamtailor - Recruiting Tool (teamtailor.com/privacy_policy)
Apsis – Newsletter (apsis.se/about-us/policies/privacy-policy)

3. WHEN DO WE PROCESS YOUR PERSONAL DATA?

3.1 In order for you to visit our website, we must collect and process personal data about you.

3.2 Ocho Suites & Kitchen collects and processes personal data about you when you use the contact forms on our website.

3.3 When you fill in that you want to subscribe to our newsletter, we process your personal data.

3.4 If you send us a request, we will process your personal data.

4. WHAT PERSONAL DATA DO WE PROCESS ABOUT YOU?

4.1 For you who visit our website
The personal data Ocho Suites & Kitchen might collect and process about you as a visitor to our website is:

IP address and information about your use of the Ocho Suites & Kitchen website.

4.2 For those who fill out contact forms
The personal data Ocho Suites & Kitchen collects and processes about you who use the contact forms on our website are:

Company/Organization
Name
E-mail
Telephone number
Date of arrival
Depature date
Number of people
Type of booking
Found out about Ocho Suites through?
Request / Message

4.3 For those who wish to subscribe to our newsletter
The personal data Ocho Suites & Kitchen collects and processes about you when you fill in on our website that you want to subscribe to our newsletter are:

Name
E-mail

4.4 For you who send us a request
The personal data Ocho Suites & Kitchen collects and processes about you when you send us an inquiry are:

Company/Organization
Name
E-mail
Telephone number
Date of arrival
Depature date
Number of people
Type of booking
Found out about Ocho Suites through?
Request / Message

5. WHY DO WE PROCESS DATA ABOUT YOU?

5.1 For you who visit our website
Ocho Suites & Kitchen processes your personal data for various purposes. For those of you who visit our website, we process your personal data for the purpose of:

Get a picture of how you as a visitor use the website.

5.2 For those who fill out contact forms
Ocho Suites & Kitchen processes personal data for you who fill in the contact form in order to:

Fulfill our obligations to you as a customer, such as providing support.
Provide general customer care and customer service, such as answering questions and correcting incorrect information.
Provide information and direct marketing, by post, e-mail, SMS/MMS and telephone regarding Ocho Suites & Kitchen goods and services.
Manage the customer relationship and provide our services.
Comply with applicable legislation, such as accounting laws.

5.3 For those who wish to subscribe to our newsletter
We process you who fill in your e-mail address on our website personal data for the purpose of:

Fulfill our obligations to you as a customer.
Leave information and target marketing by email.
Manage the customer relationship and provide our services.
Enable personal invitations via email.
Comply with applicable legislation, such as accounting laws.

5.4 For you who send us an inquiry via our website
Ocho Suites & Kitchen processes personal data for you who send us an inquiry in order to:

Fulfill our obligations to you as a customer, such as providing support.
Provide general customer care and customer service, such as answering questions and correcting incorrect information.
Manage the customer relationship and provide our services.
Comply with applicable legislation, such as accounting laws.

6. THE LEGAL GROUNDS FOR OUR PROCESSING OF YOUR PERSONAL DATA

6.1 Ocho Suites & Kitchen bases the processing of your personal data on a number of legal grounds. These are described in this section.

6.2 We process your personal data, among other things, to be able to fulfill the agreement with you as a customer, as well as to be able to fulfill our obligations towards you as a customer. With the support of this legal basis, we process information about you as a customer, your behavior on our website, your interaction with Ocho Suites & Kitchenand your interest in our services.

6.3 Part of the processing of personal data that we carry out is based on a so-called balancing of interests. This applies, for example, to the processing we carry out in order to be able to send you e-mails about our services and to make a limited segmentation of customers, e.g. based on statistics from e-mails. Ocho Suites & Kitchen does not process sensitive personal data based on a balancing of interests and does not perform any processing that constitutes profiling based on a balancing of interests.

6.4 In some cases, Ocho Suites & Kitchen may have a legal obligation to process your personal data. This applies, for example, to the processing of personal data that we carry out in order to fulfill the requirements of the Accounting Act.

7. COMPILATION OF OUR PERSONAL DATA PROCESSING

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8. PROFILING

8.1 Ocho Suites & Kitchen can process your personal data through profiling if you are a customer. If you are a customer, information is analyzed about how you use our website, which of our newsletters you interacted with in order to provide you with mailings that we think suit you.

8.2 You can object to the processing of personal data through profiling at any time. You do this by calling us or by contacting reservation@ocho-suites.com. When Ocho Suites & Kitchen has received your notification, we will stop processing your personal data for this purpose.

9. HOW LONG DO WE SAVE DATA ABOUT YOU?

9.1 Your personal data is only saved as long as there is a need to save it to fulfill the purposes for which the data was collected in accordance with this Privacy Policy. Ocho Suites & Kitchen may save the data longer if necessary to comply with legal requirements or to monitor Ocho Suites & Kitchen's legal interests, e.g. if there is an ongoing legal process.

9.2 Ocho Suites & Kitchen saves information about customers for a maximum of 24 months after the customer last integrated with Ocho Suites & Kitchen.

10. TO WHOM DO WE DISCLOSE PERSONAL DATA?

10.1 We will not sell or share your personal data with third parties unless we have your permission to do so.

11. MODIFICATION OF INTEGRITY POLICY

11.1 Ocho Suites & Kitchen has the right to change the Privacy Policy at any time. Ocho Suites & Kitchen will notify you with reasonable notice of changes to the Privacy Policy.

12. PROTECTION OF YOUR PERSONAL DATA

12.1 You must always be able to feel safe when you provide us with your personal data. Ocho Suites & Kitchen has therefore taken the necessary security measures to protect your personal data against improper access, change and deletion. For example, all information about customers and Account Holders is saved in a database that is protected by authorization control and a firewall.

13. YOUR RIGHTS

13.1 Ocho Suites & Kitchen is responsible for your personal data being processed in accordance with current legislation.

13.2 Ocho Suites & Kitchen will, at your request or on its own initiative, correct, de-identify, delete or supplement information that is found to be incorrect, incomplete or misleading.

13.3 You have the right to request

Access to your personal data. This means that you have the right to request a register extract of the processing we carry out regarding your personal data. You also have the right to receive a copy of the personal data being processed. You have the right once per calendar year, through a written and signed application, to receive a register extract free of charge of what personal data is registered about you, the purposes of the processing and to which recipients the data has been or is to be disclosed. You also have the right to receive information in the register extract about where the data has been taken from if the personal data has not been collected from you, the existence of automated decision-making (including profiling) as well as the anticipated period during which the data will be stored or the criteria used to determine this period. You also have the right to receive information about your other rights specified in this point in the register extract.
Correction of your personal data. At your request, we will correct the incorrect or incomplete data we process about you as quickly as possible.
Deletion of your personal data. This means that you have the right to request that your personal data be deleted if it is no longer necessary for the purpose for which it was collected. However, there may be legal requirements that we may not immediately delete your personal data in, for example, accounting and tax legislation. We will then end the processing that is done for purposes other than complying with the legislation.
Limitation of treatment. This means that your personal data is marked so that it may only be processed for certain limited purposes. You can, among other things, request a restriction when you believe that your data is incorrect and you have requested correction according to section 12.3 b). While the correctness of the data is being investigated, their processing will be limited.

13.4 Ocho Suites & Kitchen will notify each recipient to whom the personal data has been disclosed in accordance with point 10 above of any corrections or deletion of data as well as limitation of data processing.

13.5 You have the right to object to personal data processing carried out on the basis of a balancing of interests. If you object to such processing, we will only continue the processing if there are legitimate reasons for the processing that outweigh your interests.

13.6 If you do not want us to process your personal data for direct marketing, you always have the right to object to such processing by sending an email to reservation@ocho-suites.com. Once we have received your objection, we will stop processing the personal data for such marketing purposes.

13.7 You have the right to submit any complaints regarding the processing of your personal data to the Data Inspectorate.

14. COOKIES

14.1 This website uses cookies. Cookies are small text files that are stored on your computer and are used to track what you do on the website. There are two types of cookies; permanent cookies and session cookies.

14.1.1 Permanent cookies
A permanent cookie remains on the visitor's computer for a specified period of time. On this website, these are used to improve the website by obtaining statistics on how a visitor uses the website, for example which articles are read the most and how users move in the navigation.

14.1.2 Session cookies
A session cookie is temporarily stored in the computer's memory while a visitor is on a web page. Session cookies disappear when you close your browser. This website uses session cookies to manage information that you provide when using this website's services.

14.2 If you do not accept the use of cookies, you can turn off cookies in your browser's security settings. You can also set your browser to prompt you every time the website tries to place a cookie on your computer. Through the browser, previously stored cookies can also be deleted, see the browser's help pages for more information.

14.3 The Swedish Post and Telecommunications Board is the supervisory authority in the area, please read more about cookies on their website.

14.4 MANAGE COOKIES IN YOUR WEB BROWSER

To opt out of being tracked by Google Analytics on all websites, visit this link: http://tools.google.com/dlpage/gaoptout.

15. WEB STATISTICS ANALYSIS TOOLS

15.1 This website uses Google Analytics as a tool to get a picture of how visitors use the website. The analysis tool uses cookies and the information generated by these through your use of the website (including your IP address) will be forwarded to and stored by Google on servers in the USA. This information is used for the purpose of evaluating visitor statistics, for example to improve content, navigation and structure. Google may also transfer this information to third parties if required by law or in cases where a third party processes the information on Google's behalf. Google will not connect IP addresses with other data held by Google.

Google Analytics uses three cookies::

”_ga” is used to distinguish users and expires after 2 years.

”_gid” is used to distinguish users and expires after 24 hours.

”_gat” is used to connect the website with our account on Google Analytics and expires after 90 days.

Other cookies:

“__cfduid” is used to connect the webpage with our account on GetClicky - Web Statistics Tool. Expires after 1 year

”ASP.NET_SessionId” is used to connect the website with our account on bookatable. Lifetime: Session, when the browser session ends

”cookie_notice_accepted” is used to check whether cookies are accepted. Expires after 30 days.

15.2 If you do not want your visits to this website to appear in the statistics in Google Analytics, there is an add-on that you can install in your browser. You can download the add-on from the Google website. You can also refuse the use of cookies (see above) by selecting certain settings in the browser.

16. PRODUCTION

16.1 The website is produced by Workation Group AB (www.workationgroup.com)

17. CONTACT INFORMATION

17.1 Do not hesitate to contact us if you have any questions about this Privacy Policy, the processing of your personal data or if you want to request a register extract. You can find our contact information below in the footer.

PRIVACY POLICY